Privacy Policy

Who we are

Symbiotic Peptides ("we", "us") runs this website and is responsible for the personal information collected through it. This policy explains what we collect, why, and the choices you have.

Information we collect

• Order and account details: name, email address, phone number, billing and shipping address, order history and your account password (stored encrypted).
• Payment details: payments are handled by our payment providers. We do not see or store your full card number.
• Messages: what you send us by email, phone or contact form.
• Technical data: IP address, browser and device type, pages visited and cart contents, collected through cookies and server logs.

How we use it

• to process, ship and support your orders, including returns and refunds;
• to manage your account and answer your questions;
• to prevent fraud and keep the website secure;
• to meet legal, tax and accounting obligations;
• to send news and offers, only if you have opted in. Every email has an unsubscribe link.

We do not sell your personal information.

Who we share it with

We share only what each service needs to do its job:

• payment providers, to take payment;
• shipping carriers (USPS and UPS), to deliver your order;
• our hosting, email and IT providers, who process data on our behalf;
• authorities, when the law requires it.

Cookies

We use essential cookies to keep your cart and sign you in; the website does not work properly without them. You can block or delete cookies in your browser settings.

How long we keep it

We keep order records for as long as required by tax and accounting law (usually 7 years). Account details are kept until you ask us to close your account. Marketing preferences are kept until you unsubscribe.

Security

The website uses an encrypted (HTTPS) connection, and access to customer data is limited to people who need it. No system is completely secure, but we work to protect your information and will tell you if a breach affects you where the law requires.

Your rights and choices

Depending on where you live, you may have the right to access, correct, download or delete your personal information, to object to or limit how we use it, and to opt out of marketing. To make a request, contact us using the details below. We will reply within the time the law requires and will not treat you differently for using these rights.

You can also update your details and see your orders at any time in My account.

Children

This website is not for anyone under 21, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy. The current version is always on this page, with its "Last updated" date.

Contact us

For privacy questions or requests, contact us: