Refund and Returns Policy

Return window

You can return eligible items within 30 days of delivery for a refund.

To be eligible, items must be: Unopened, with the tamper seal intact, in the original packaging and stored as directed on the label.

Because our products are temperature- and contamination-sensitive research materials, we cannot resell anything that has been opened, so these conditions protect every customer.

Items that cannot be returned

• Opened, reconstituted or partly used products
• Products with a broken or missing tamper seal
• Products not stored as directed after delivery

This does not affect items that arrive damaged, defective or incorrect (see below).

Damaged, defective or incorrect items

If an item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including the original shipping cost, at no charge to you. You will not need to pay to return it.

How to return an item

1. Email us at a6679053@gmail.com with your order number and the items you want to return.
2. We confirm whether the items are eligible and send you the return address and instructions. Please do not send items back before we confirm, as unexpected parcels can be delayed or lost.
3. Pack the items securely in their original packaging and send them with a tracked service. Keep your tracking number until your refund arrives.

Return shipping and fees

If you are returning an item because you changed your mind, you pay the cost of sending it back. Original shipping charges are not refunded. Returns of damaged, defective or incorrect items are free.

We do not charge a restocking fee.

Refunds

Once your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 business days of us receiving the return.

Your bank or card provider may take a few more days to show the money in your account. If it has not arrived after that, please check with them first, then contact us.

Cancelling an order

You can cancel an order for a full refund at any time before it ships. Contact us as soon as possible. Once an order has shipped, the return process above applies.

Contact us

For returns and refunds, contact us: